You are a professional in the residential construction industry. Whether your role is an architect, a contractor, or a property manager, there are three things that are core to your business: you want to have a reputation for quality and reliability, satisfied customers who will spread your good name by word of mouth, and you want to keep costs as low as possible without sacrificing quality. Without all three of these things, you don’t have a business at all. With these goals, it’s important to choose a window and door supplier carefully. With some building materials, an accidental batch of substandard building materials can be compensated for, and even sometimes overlooked; but windows and doors are among the first things people notice about a residence, and easily the most used. Quality is paramount in these pieces.
Equally important is pricing. Any well-designed home will have enough windows and doors to drive the cost up to unmanageable levels if the product is too expensive, and it doesn’t matter how high the quality is if the price exceeds the budget.
At US Window & Door, we have the same goals, both for ourselves and you. We care about our reputation and your satisfaction, and as both of those things are reliant on your customers’ satisfaction, that is our top priority. As such, we take great care in ensuring that you have exactly what you need for your valued customers.
We have an established reputation as industry leaders dealing directly with customers. Our six-step process for complete customer satisfaction has kept our ratings high on Yelp, Angie’s List, Google Plus, the Milgard website and in direct testimonials. Our customers have consistently praised every facet of our business, from initial consultation to installation and inspection, for our professionalism, our workmanship, and our attention to detail.
In addition, our catalog is comprehensive. We offer sliding windows, double-hung windows, casement windows, picture windows, garden windows and bay windows, as well as French doors, exterior doors, patio doors, front doors, sliding doors, and bi-fold doors – all in vinyl, aluminum, wood, and fiberglass – in standard sizes, as well as, custom fits for unique spaces. In short, if you need something, it’s virtually impossible that we can’t provide it for you.
In short, because no matter what your role is in the construction/remodeling process, your customer is trusting you with their home; that can be a heavy burden to bear alone. Maybe it weighs on you heavily, maybe you’ve grown accustomed to it, or maybe between confidence and experience you don’t notice it at all, but at some point, we all feel the weight of it.
As a professional, your time is best spent with the customer. You may know the Milgard catalog from front to back, but with changing products and prices, as well as your own records of product numbers for each order, keeping track can take valuable facetime from your customers. Since our job is all about the products, we can keep you updated on new products, price changes, and promotions, and recalls so you don’t have to.
You may need help with product selection, and we are absolutely here for that. You may know what product you need, but the desired financing is not available from the manufacturer, and we can help there too. But if you have everything well in hand, how can we be of service to you? Well, aside from our extensive product offerings, a 2.5% referral bonus, an extra layer of warranties and guarantees for your customers’ peace of mind, special promotions, and financing, what we’re really offering you is a relationship.
Apart from anything else, from the practicality and logistics of day-to-day operations, what can make or break a business – maybe not in terms of success, but certainly in terms of job satisfaction, which can be a factor in success – is the privilege of having a team. Having a group of fellow professionals who have your back, who thrive on your success, can make all the difference between coming home tired and drained, or coming home energized and satisfied.
While we offer many practical benefits, perhaps our most important offering is that we are on your team. Your successes are our successes. Your victory is our victory. We want to build a relationship with you in which you can depend on us and we can help your business thrive, because, just like with your customers, the true secret to customer satisfaction is knowing that you’re both on the same side.
After you contact us, one of our associates will contact you within one business day to discuss what your role is in the industry, what your needs are, and how we can help you meet them. With our thirty years of experience dealing directly with homeowners, we understand your day-to-day business in a way that most dealers can’t; you can be sure that we will know what questions to ask, even if you didn’t know you needed to answer them.