How to Choose the Right Window Installation Company

How to Choose the Right Window Installation Company

September 6, 2021
Martin Whitmore, President of US Window & Door
hiring the right window installation company

When choosing new windows and doors for your home, the right company is as important as the products themselves. You can maximize the benefits of using quality windows when you hire a trusted window installer who can ensure that the windows are installed properly the first time around. However, finding the right company is not as easy as it seems. You will need to select a company based on its accreditation, licenses, certifications, and overall customer satisfaction. Here are some tips for hiring a window replacement company that knows what needs to be done to help you choose the right combination of skills, experience, knowledge, and other elements for a successful window installation.

Four to Five-Star Customer Reviews

Finding customer reviews online, in addition to checking referrals and previous work, may often be an effective way to determine whether or not they deliver a decent service. With all of the web resources accessible today, finding ratings and reviews is a breeze. Make sure to look up at least two different review sites. Don’t use the company’s site. Use neutral sources like Google

You should not rely only on evaluations found online or on review websites, as there is no way of knowing who wrote them; it may be their friends or even themselves, rather than actual paying customers! Make a shortlist and then perform your due research. It is quite simple, thanks to the internet.

checking window company customer reviews online

Visit their profiles on the following platforms: Google reviews, Facebook, and Yelp. A window installation company with a lot of excellent reviews is usually a good one. View images of the project provided by others and read their detailed information about the experience to make inferences. If you want to learn more about the customer’s experience with a particular company, you can also send them a direct message or respond to their remarks. If they don’t have any ratings, they may not have been around long enough to acquire them which could suggest a lack of experience in the industry. Look for those with over 20 stars.

 If you live in a rural location where there aren’t many companies with many reviews, follow the rule that the more positive reviews a firm has, the higher your chances of getting the job done properly. If you notice a pattern of unfavorable reviews, you may want to avoid doing business with the organization. Keep an eye out for feedback on after-sales service, installation professionalism, on-time delivery, and availability for customer questions and concerns. Move on to the next choice if their total rating is less than 4 out of 5. 

It is reasonable if they have a high rating but a few negative comments. Window installers, like any other contractor, are not always able to please everyone. A window installer with a high number of positive reviews and an overall good rating has a demonstrated track record of great work. Inquire about the negative reviews with the company and what they did to resolve them.

Brick and Mortar Location

It is important to check the previous work of a window installation company. You can also check their work by visiting some of the properties where they have worked before. This way, you will be able to see if the job they have done is to your liking and if it’s been completed to a high standard. Longevity in business is typically a good sign, and a company or individual with a long track record of successful window and door product installation is more likely to know the industry and be up-to-date on best practices. While purchasing windows and doors from big box stores may appear to be a handy alternative, they do not specialize in windows and doors. They may lack knowledge, and may not be able to give the specialized or customization options you desire.

new replacement windows ifor your kitchen

 If you are considering a window and door company to offer bespoke services, opt for a company that has been offering such services for years. Choosing a new company can be risky as they do not have any experience in customization. On the other hand, all those companies that have been renowned for their services nationwide are bound to have a vast selection of window types and patterns you can choose from.

However, there are some local companies as well that are providing similar services as that of a renowned company. You’ll find that a local window installer takes delight in providing high-quality service as they try to establish their business. They also offer multiple high-quality window options available in various styles, colors, and sizes at reasonable prices. To get an idea of what local establishments offer, visit their offices and check out the company’s showroom to see their work and decide accordingly. 

Free Quotes

Once you choose a company, request a quotation for a proposal in writing so that you can compare them, as well as carefully read any fine print. Getting your quote in writing ensures that everyone is on the same page and that there are no misunderstandings. In addition, you will be able to examine a breakdown of the quote’s components.

We strongly advise getting at least two or three quotations from various window installers. Comparing estimates from at least 2-3 different companies is the greatest approach to save money on new windows. An excellent strategy is to compare quotes from a national installation and a local, independent firm. Remember to compare prices of products and services to see the cost differences and to ask specific inquiries. Don’t simply choose the cheapest choice. When it comes to hiring a window installer, many people base their decision on pricing. You don’t want to hire an installer just because their quote is significantly lower than the others. The industry may also have a reputation for using “pressure selling” practices, but if the company is reputable, you will not encounter this. A reputable firm will give you their best estimate and let you think about it.

Quick Response Times

Customer service is extremely important. Choose a window company that you can trust to be there for you after the sale. Consider how responsive the company is, from the owner to the salespeople to the customer service representatives. From the initial phone conversation, email, or store visit, you can get a sense of how effective a window installation company serves its clients if they are quick to respond.

window installation services with great customer service

A general rule is that you should call or email a consumer back within 24 hours at the most. But make sure the salesperson isn’t pressuring you to make a decision, as this could mean that they may be more concerned with a rapid sale than with what is best for your house. Every property is unique, and your personal style is unique to you. You don’t buy windows every day, so you want a service that will help you understand the process. And, of course, the value of after-sale support cannot be overstated. The kind of warranty they have for your windows is equally important. How fast they respond if a window leaks, lock malfunctions, or other product issues should be considered. You would want a company that will still treat you like a customer long after the windows are installed because they stand by the quality of their product and service. Make sure you do your homework on after-sale service via ratings, reviews, and referrals, so you aren’t left out in the cold if a problem arises.

One of the most important things to research when buying a replacement window is the warranty a company offers. Respectable window companies protect their customers by ensuring that installers and contractors take out civil liability insurance and workers’ compensation insurance. In the event of an accident during the window installation, this will get you out of a tight spot. This kind of guarantee ensures the quality of the installation service, and not only the product installed.

Pricing Transparency

Window replacement is a significant expense, and you should get the most bang for your buck. After the job is completed, no one likes to be shocked with fees for further services or improvements. Inquire about everything that is included in a company’s estimate, as well as what is not. Some dealers or contractors, for example, will remove and dispose of your old windows for free, while others will leave them at your property for you to dispose of. Limited-time incentives may be used by some companies to add pressure. Consider what they gain by urging a speedy sign-off on your order if this is their strategy. You can minimize unexpected effort or costs by requesting complete transparency, including information about the payment schedule.

working with a window installation company

Finding an Installer

Even the nicest windows won’t give you the style or feel you want if they’re not installed properly. Many major window manufacturers and window replacement companies provide training and certification to installers for their particular kind of window. Using the same contractor for both the window or door purchase and installation ensures that if an issue emerges later, there will be no confusion about who is responsible for correcting it; the window seller will not be able to blame the installer.

There are so many window manufacturers to choose from that it can take weeks for people to choose the right one for their installation. If you are ready to do your homework and find the best solution, you can find the right window replacement contractor and have your installation done in just a few days. If you need to install new windows, it is important to find the right window replacement contractor for the job. If you do not feel that you can trust your window installer to have a free hand in your house, you will stick pins together all the time when they install your windows. For this reason, it is best to hire a window installation company, which employs experienced, certified installers who can carry out the installation smoothly and efficiently with the right equipment. Since they are responsible for the entire installation process, they are the most efficient and overall safest option.

finding a window installer

At US Window & Door, we have a proven track record that covers everything we have stated above on considering the right window or door installer for the job. We’ve been in business for over 30 years and employ licensed installers and competent professionals. We stand by the quality of our products and offer outstanding customer service. Our pricing is straightforward and clear, and we strive to complete projects on time and within budget. Set up a free quote* with us to see for yourself.